Most users at some point have experienced delays while  connecting to the cloud.  Initially, we set up all users with a desktop icon that connected you to the cloud using your internet browser (Chrome, IE, Firefox, etc.).  This method occasionally hangs up and causes a delay in connecting to the cloud.  We have found that connecting directly through the Citrix Receiver program (which is already installed on your computer) to be a more reliable method.  Attached are instructions for connecting to the cloud directly through the Citrix Receiver program.     If we have not already set up a shortcut to the Citrix Receiver program on your desktop, please follow the attached instructions.